Subscription Management

Last updated: 2025-09-25

You can cancel anytime, upgrade or downgrade your plan, and change billing cycle (Monthly or Annual). Access continues until the end of your paid period when you cancel.

Manage in Dashboard Change plan
Refunds Checkout Help

Quick facts (at a glance)

Item How it works
Where to manage Dashboard to Subscriptions (login required): originals.skillzonia.com/dashboard/subscriptions/
Cancel Takes effect at next renewal; you keep Pro access until the end of your current period
Upgrade (Monthly to Annual) Starts immediately; price is shown at checkout before you confirm
Downgrade (Annual to Monthly) Takes effect at the next renewal
Change billing cycle Switch Monthly or Annual any time (see Upgrade or Downgrade rules)
First-payment refund 7-day refund applies only to your first Pro payment — see Refunds
Payment methods Paystack: Cards, Bank Transfer, USSD, and more
Receipts or invoices See Dashboard to Subscriptions or request via Contact
Support SLA We reply within 24h on weekdays

Want to change plans right now? Visit Pricing and choose your new plan.

Manage your plan (step by step)

Follow these steps. Links open the exact places you need.

Downgrade Change payment method Check billing date Change plan on Pricing
1

Open your subscription

  • Go to Login -> Dashboard -> Subscriptions Login
  • If you have multiple subscriptions, select the active one.
Manage in Dashboard
2

Cancel your subscription

  • Click Cancel (or Turn off auto renew).
  • Your Pro access continues until the end of your current billing period.
  • You will not be charged again unless you resubscribe.
Open Dashboard Refunds
3

Upgrade your plan or billing cycle

  • Choose Upgrade (for example Monthly to Annual) or pick a higher tier on Pricing.
  • Review the price at checkout, then confirm.
  • Upgrades start immediately; new features unlock right away.
Go to Pricing
4

Downgrade your plan or billing cycle

  • Choose Downgrade (for example Annual to Monthly) in Dashboard -> Subscriptions or select the lower plan on Pricing.
  • Downgrades take effect at the next renewal. Your current access stays the same until then.
Open Dashboard Go to Pricing
5

Change payment method or retry a payment

  • Payments are processed by Paystack.
  • If a payment fails or you need to change method, use the retry payment link shown in your dashboard or receipt; Paystack will prompt for a new method.
  • If you cannot see a retry option, contact us and we will send a Paystack payment link.
Open Dashboard Checkout Help

Billing dates and renewals

  • Monthly renews on your purchase date each month.

  • Annual renews once per year on your purchase anniversary.

  • Cancel before renewal if you do not want the next charge. Your Pro access continues until the end of your current period.

  • No partial refunds mid cycle. The 7 day refund applies only to your first Pro payment. See Refunds.

  • See your next billing date in Dashboard -> Subscriptions. Open Dashboard.

Manage in Dashboard Change plan

Receipts and invoices

Two quick ways to get what you need.

Download from Dashboard

Download receipts from Dashboard -> Subscriptions after each successful payment.

Open Dashboard

Need it re-sent or with business details

Reach out via Contact with your account email and payment date or reference.

Contact us

Reactivate or re-subscribe later

  • You can resubscribe at any time on Pricing.

  • When you re-subscribe, Pro access resumes as soon as payment completes.

Go to Pricing

Common questions

Short answers you can share and deep-link.

Can I pause instead of cancel?

Pausing is not available right now. You can cancel and resubscribe anytime on Pricing.

What happens to my progress if I cancel?

Your account stays, and course progress is kept. Pro-only content locks when your paid period ends; you keep Free access.

Do bank transfer or USSD payments auto-renew?

Some methods may require you to confirm or complete payment each cycle. If renewal does not complete, use the retry option in your dashboard or contact us for a Paystack link.

Can I switch from Monthly to Annual and keep my price?

Yes - switch any time. Your new Annual plan starts immediately. Price lock messaging is shown on the Pricing page.

How fast can support help with a billing issue?

We reply within 24h on weekdays. The site bot is available 24/7 for quick fixes and links.

Need help

Manage now
/dashboard/subscriptions/ (login required)
Open
Change plan
Pricing
Open
First-payment refund
Refunds
Open
Payment issues
Checkout Help
Open
Contact support
replies within 24h on weekdays
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