AI Assistant
Your chat helper for Skillzonia. It answers questions, guides your learning path, and helps with billing and access. It reads Skillzonia pages and your chat, not the open internet.
What it can do
Answer questions
About plans, payments, refunds, access, and course details. It cites Skillzonia pages when needed.
Guide your learning
Builds a weekly plan using the Learning Tracks and Courses Catalog.
Help at checkout
Walks you through card, bank transfer, and USSD steps with Paystack.
Fix common issues
Payment fails, access not active, or how to change your plan.
Collect feedback
It can ask for a quick rating after it helps. You can add a note to improve answers.
Know when to escalate
It tries first. If the issue needs a person, it offers a handoff to support.
How to ask
Say what you want, your goal, and any details that matter. One request at a time gives the best results.
Billing and payments
| Plans | See Pricing for monthly and yearly. |
|---|---|
| Change plan | Use Subscription Management. The chat can guide you. |
| Payment methods | Card, bank transfer, USSD via Paystack. See Payments FAQ. |
| Refunds | Read the rules at Refunds. Ask the chat to check your case. |
Account and access
- Login: Login • Sign up: Sign up
- Dashboard: Your dashboard
- Change plan: Subscription Management
- Access issues after payment: see Checkout Help. The chat can walk you through.
Learning help
Privacy and control
- What the chat uses: Skillzonia pages and your chat messages.
- Chat logs: kept up to 18 months to improve help and for support.
- No card numbers or one-time codes are sent to the model.
- Read the rules at AI and Data Use Policy.
- Control your data at Privacy Requests.
Human handoff
The assistant will try to solve it first. If it needs a person, it offers a handoff to support. You can also type “hand off” or “talk to support”.
Limits
- It cannot change your plan or take payments inside chat.
- It does not see your private dashboard unless you ask for a check that needs it and you are logged in.
- It follows the site content. If a page is missing or outdated, answers may be limited.
Troubleshooting
| Chat bubble not loading | Reload the page. Turn off strict content blockers for this site. Check Status. |
|---|---|
| Answer looks wrong | Ask again with more details. Share your goal and what you tried. |
| Payment problem | Open Payments FAQ or ask the chat for the steps that match your method. |
| Refund question | Read Refunds then ask the chat to check your case. |
FAQ
| Is it available 24/7 | Yes. |
|---|---|
| Can it see my courses | It uses the catalog and tracks. It does not read your private notes. |
| Can it recommend a plan | Yes. Share your goal and budget. It will explain the options. |
| How do I give feedback | Use the thumbs at the end of the chat and add a short note. |
Helpful links
Help Center • Pricing • Payments FAQ • Refunds • Subscription Management • Courses Catalog • Learning Tracks • AI and Data Use Policy • Privacy Requests • Status
