Privacy Requests
Use this page to request a copy of your data, ask for corrections, ask for deletion, or change how we use your data in the chat assistant.
It applies to originals.skillzonia.com and skillzonia.com.
Overview
We respect your privacy. You can see your data, get a copy, fix mistakes, ask for deletion, and control how your data is used for the chat assistant. We try to respond fast and keep the process simple.
Your rights
- Access your data
- Get a copy of your data
- Correct wrong or incomplete data
- Delete data when we can
- Limit use of your chat data for personalization
- Object to marketing emails and turn them off
- Control cookies that are not essential
See details in the Privacy Policy.
What we can provide
| Data type | Examples | Notes |
|---|---|---|
| Account | Name, email, plan, join date | You can view and edit some items in your dashboard |
| Subscription and payments | Plan changes, invoices, payment refs | Processed by Paystack. We do not store card numbers |
| Course activity | Enrolled courses, progress, lesson views | Used to run your membership and support |
| Support chats | Emails to support, tickets | We keep them to solve issues |
| AI chat | Messages, timestamps, basic context | Kept up to 18 months for quality and abuse prevention |
| Community posts | BuddyPress posts and comments | Visible to members as posted |
| Technical logs | IP, device, errors | Used for security and uptime |
Submit a request
Fill this form or email [email protected]. We will reply with next steps.
Identity verification
We must make sure we are talking to the right person. We may:
- Send a confirmation link to your account email
- Ask you to reply from the same email address
- Ask for the last payment reference from Paystack
We do not ask for card numbers, PINs, BVN, or NIN.
Timeline
| Request | Acknowledge | Target time to complete |
|---|---|---|
| Access or copy | Within 5 business days | Within 30 days |
| Correction | Within 5 business days | As fast as possible, within 30 days |
| Deletion | Within 5 business days | Within 30 days |
| Limit chat personalization | Within 5 business days | Within 15 days |
| Turn off marketing emails | Instant via unsubscribe link | Up to 3 days for all systems |
If a request is complex we will tell you and keep you updated.
Limits
- We may keep data we need for billing, fraud prevention, audits, or legal reasons
- Some data may remain in backups for a short time
- We cannot change data held only by Paystack. You can still ask us to delete our copy
- If a request is excessive or repeated, we may refuse or charge a small fee. We will explain why
After we finish
We will confirm by email. If we cannot complete a request we will explain the reason. If you disagree you can reply to the same email and we will review again.
Contact
- Email: [email protected]
- Support: Help or Contact us
Useful links
Privacy Policy • Cookie Policy • AI and Data Use Policy • Terms of Use • Subscription Management • Refunds • Help
